Ptolemay is strongly committed to protecting your privacy and complying with your choices. You will be in full control of all data relating to yourself. Both personal and non-personal data and information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide. We strive to make you feel safe when we collect or share your data and therefore, we want to be transparent on how we collect, use, share and store the information about you and the choices available to you as a data subject.
Categories of personal data collected
Use of Personal Information
We obtain information about you through the means discussed below through our Services or our Website. Certain types of information are necessary for us to provide the Services to you. For example, you are required to provide information including your name, email address, mailing address, telephone number, credit card number, and billing information when you contract with us for the performance of Services or otherwise use the features of the website.
Given the nature of our business, we establish contractual relationships with our clients, and we need to be able to perform our legal obligations under the applicable terms and conditions. We process your personal data to execute a payment by or to you, as well as for administrative purposes. We process personal data for this purpose based on our contract with you and our legitimate interest. Our legitimate interest in processing your data stems from our intention to comply with applicable law. For this purpose, we process your contact details such as your address, telephone number and e-mail address, personal data such as name and payment and credit information.
If you contact us at our office or through a contact form on our website, we will use your personal information to answer your question or to handle a complaint. We process your personal data based on consent and legitimate interest. Where possible, we will ask for your consent before you contact us, such as through the contact form. In any other case, our legitimate interest is formed by our intention to handle your complaints and questions carefully to properly run and improve our business. For this purpose, we process your name, contact details, your correspondence with us about your question or complaint and all other personal information that is required to answer your question or handle your specific query and/or complaint.
We use the information in the contractual relationships database to provide customer service and marketing services. We also use your personal data for the development, execution and analysis of market research and marketing strategies. We may use your email address and/or telephone number to communicate with you, including notifying you of major Services updates, or for customer service purposes. We may occasionally send promotional materials or notifications to you related to the Website Services. We process your personal data for this purpose based on your consent. You can withdraw your consent at any time, without this having consequences for the lawfulness of processing based on permission before the withdrawal. For this purpose, we process your contact details such as your address and e-mail address and personal details such as your name, contact preferences, payment information, order history and correspondence with us.
Ptolemay uses a cookie to see whether a visitor to our website accepts the cookies on our website or not. This functional cookie registers your consent. The functional cookies used by Ptolemay are session and storage cookies.
Analytics cookies are used by Ptolemay to collect information about how our visitors use the website. Our website keeps visitor records and metrics, such as most visited pages. This allows Ptolemay to optimize the layout of its website(s). To this end, we use Google Analytics, and we use this data to improve our website(s), compile statistics, and measure the popularity of different aspects of our website(s). Ptolemay uses this data in an aggregated form and therefore this cannot be traced back to any computer or individual. To prevent this from happening, you can install the ‘Google Analytics Opt-out Browser Add-on to prevent our websites from informing Google Analytics about your visits.